Frequently Asked Questions

Help us help you

Do I need a referral from my GP?

Not at all. While some people may be referred to us by their regular GP or a specialist, you are most welcome to come in to either book an appointment with any of our clinicians or be shown around our newly fitted out clinic.

How much will it cost me?

Our appointment costs vary between each clinician type, with standard fees for each initial and subsequent appointment as follows:

 

Physiotherapist

Initial (60min) $99

Subsequent (30min) $90

 

Dietitian

Initial (60min) $109

Subsequent (30min) $90

 

Psychologist

Initial (60min) $180

Subsequent (60min) $180

 

A 10% discount applies for Children under 18, Students and Pensioners, and 25% discount for Health Care Card holders.

Medicare Care Plans made by your regular GP can provide a significant cost reduction when seeing our clinicians.

 

These can include:

– Chronic Disease Management (CDM) Plan

– Mental Health Treatment (MHT) Plan

– Eating Disorder Treatment and Management (EDTM) Plan

 

A person can be eligible for 1 or more of these plans at the same time, depending on their health status.

Private Health rebates are available (e.g. HBF, Bupa, etc) with the rebate amount varying depending on your level of cover.

 

Zip Pay is also available in our clinic if you wish to divide any payment into weekly $10 instalments.

For more information feel free to call our admin team on (08) 6263 7778 or email ask@wlcmedical.com.au.

Why can’t I control my weight?

The simple answer is that it’s complex. The answer differs depending on the person, with usually multiple factors involved. In most people, it’s a combination of less than ideal food and movement habits, altered mental health state, poor/not enough sleep and altered gut health. The problem is, each of these affects the other, causing a negative cycle. Our job is to find the root cause.

What do I wear to an appointment?

Wear whatever is comfortable to you. If you’re planning to see the Physio for an injury or for some exercises, best to wear trousers/shorts instead of a skirt or dress.

Can I get Medicare or Private Health rebates?

Yes you can.

We accept Medicare and all Private Health cards.

Medicare Care Plans made by your regular GP can provide a significant cost reduction when seeing our clinicians.

Your level of Private Health rebate will depend on your level of cover.

Should I bring in results from wearable trackers and watches?

Yes please, if you have any. Wearables are becoming increasingly popular and can carry important health data that can assist us in best assessing your health and any recent change.

Can I bring someone to the appointment with me?

We prefer it if possible. Having a partner/friend/the whole family present can provide support, as well as help remember important details discussed during your consults.

What should I bring to my appointment?

If you have any results from previous blood tests or diagnostic imaging (X-ray/MRI, etc) that you think may be relevant, please bring them in. Sometimes we can access these results online, with your permission.

Otherwise, just bring yourself and we’ll take care of the rest!

Is there parking onsite?

Parking is available at the front of the building, as well as at Nations Church next door, who have been very kind in allowing us to park there if required. There is also verge parking both in front of our building and also in front of Nations Church.

Is there a joining fee?

No joining fee, no administrative fees and no credit card surcharges.

How are you different from every other weight management service?

Good question.

Most weight management services are not clinically based, meaning they can’t provide evidence based treatment by a registered clinician, offer any Medicare/Private Health rebates or diagnose and treat conditions related to your weight or overall health.

With all our clinicians under one roof, it allows for streamlined care from one clinician to the next, more effective communication and better results.

Many food-based services are not allowed to sign up people over the age of 65 or under the age of 15, diabetics, vegans, women who are pregnant or breastfeeding or those with any diagnosed heart, kidney or liver problems.

We are qualified and experienced in treating people of all ages, levels of health, women through all stages of life and people of any food preference, allergy or intolerance.

Am I allowed to record a conversation with a clinician during a consult?

It can be very helpful to have a recorded consult to listen to at a later stage and help remember key points discussed. If you are considering recording a conversation, please let your clinician know in advance and be sure everyone in the room has given consent before recording.

Should I bring in any previous test results or list of my medications?

Yes. If you have any results from previous blood tests or diagnostic imaging (X-ray/MRI, etc) that you think may be relevant, please bring them in.

A medication list is also helpful if you already have one, otherwise this can be requested from your regular GP.

Should I tell the clinician if I’m taking any supplements or vitamins?

Yes, please do. Many people feel uncomfortable discussing supplements and alternative remedies with a clinician, in case they may be treated differently or be discouraged to take them.

With growing research in the role supplements and probiotics/prebiotics can play in optimising our health, we are open to discussion with regard to your current or planned regimen.

For any other burning questions, feel free to email us on ask@wlcmedical.com.au