Frequently Asked Questions

Yes. WLC Medical vouchers are available for appointments and services at the clinic, including DEXA scans and packages. Vouchers can be purchased for an existing patient or as a gift for someone who would like to access our services.

To purchase a voucher, please submit an enquiry through our online enquiry form, and a member of our reception team will contact you to arrange the voucher and payment. Alternatively, you can contact our clinic directly on (08) 6263 7778 or speak with our reception team at the clinic.

WLC Medical is a private billing clinic and appointments are not routinely bulk billed.

If you are attending under an eligible Medicare-funded care plan or referral, you may be able to claim a Medicare rebate for your consultation. A gap fee may apply depending on the service and appointment type.

Please contact our reception team if you would like to confirm the fees that apply to your appointment.

Payment is required on the day of your appointment.

Depending on the service, your referral and your eligibility, you may be able to claim a Medicare rebate or receive a rebate through your private health insurance.

As rebates and eligibility can vary, we recommend checking with your GP, private health insurer or our reception team if you are unsure what applies to your appointment.

As WLC Medical is a private clinic, your appointment will not be bulk billed.

Medicare rebates may be available for some Physiotherapy, Dietetics and Psychology appointments when you have an eligible referral or care plan from your GP.

Having a GP referral or GP Chronic Condition Management Plan does not mean your appointment will be bulk billed, and a gap fee will apply.

Eligibility and rebate amounts depend on the type of referral and service. Please speak with your GP or our reception team if you are unsure.

Private health insurance rebates may be available for eligible Physiotherapy, Dietetics and Psychology appointments, depending on your health fund and level of cover.

Rebate amounts vary between insurers and policies, so we recommend contacting your private health insurer directly to confirm your eligibility and expected rebate before your appointment.

Our administration team may also be able to provide an estimated quote based on the information available; however, we recommend confirming your rebate directly with your private health insurer.

No. You do not need a GP referral to book an appointment with a Physiotherapist, Dietitian or Psychologist at WLC Medical, or to book a DEXA scan.

We are happy to accept referrals from GPs and other healthcare providers where applicable. If you have a referral, please bring it with you to your appointment.

Some Medicare rebates require a valid GP referral or care plan, so please speak with our reception team if you are unsure whether this applies to you.

Yes. You are welcome to bring a partner, family member, friend, carer or support person to your appointment if you would feel more comfortable having someone with you.

They can provide support and may also help you remember information discussed during your consultation.

Please let your clinician know if you would prefer part of your appointment to be conducted privately.

Parking is available at the front of the building, as well as at Nations Church next door.

Verge parking is also available in front of both the clinic and church, with a total of 65 nearby parking bays.

You may be able to record part or all of your consultation to help you remember information discussed during your appointment.

Please speak with your clinician before recording and ensure everyone present has consented to being recorded.

No. You do not need a GP referral to book a Physiotherapy appointment at WLC Medical.

We are also happy to accept referrals from GPs, specialists and other healthcare providers. If you are attending under an eligible Medicare-funded care plan, Workers’ Compensation, DVA or another funded arrangement, additional referral or approval requirements may apply.

Your initial Physiotherapy consultation is 60 minutes. This gives your physiotherapist time to discuss your concerns and health history, assess your movement and develop a personalised treatment plan.

Follow-up appointments are available as either 30-minute or 60-minute consultations, depending on your individual needs, treatment goals and the complexity of your condition.

Our Physiotherapy appointment fees are:

Initial Consultation – 60 minutes: $185
Follow-up Consultation – 30 minutes: $135
Extended Follow-up Consultation – 60 minutes: $185

A 10% discount is available for children under 18, students and seniors, and a 25% discount is available for Health Care Card holders and pensioners.

Medicare and private health insurance rebates may be available depending on your eligibility, referral and level of cover. Our administration team may also be able to provide an estimated quote; however, we recommend confirming your rebate directly with your private health insurer.

Yes. Our physiotherapists work with people of different ages, activity levels and abilities.

This may include people experiencing general aches and pains, recovering from sporting or workplace injuries, preparing for or recovering from surgery, managing persistent pain or mobility concerns, returning to exercise, or requiring NDIS or Workers’ Compensation support.

Your physiotherapist will tailor your assessment and treatment plan to your individual needs and goals.

Yes. Our Dietitians can develop individualised meal plans tailored to your nutritional needs, health goals, food preferences and lifestyle.

Meal plans are not provided during your initial consultation. Your initial appointment allows your Dietitian to gather the information needed to develop a personalised plan.

An individualised meal plan is $185, which includes preparation of your meal plan and a follow-up appointment with your Dietitian to review the plan, answer any questions and discuss how it can be incorporated into your everyday routine.

If you are interested in an individualised meal plan, please let your Dietitian know during your initial consultation.

Your initial Dietitian consultation is 60 minutes. This gives your Dietitian time to discuss your medical history, current eating habits, lifestyle, symptoms, health goals and any relevant blood test results or medical information.

Follow-up appointments are available as either 30-minute or 60-minute consultations, depending on your individual needs and goals.

Our Dietitian appointment fees are:

Initial Consultation – 60 minutes: $185
Follow-up Consultation – 30 minutes: $135
Extended Follow-up Consultation – 60 minutes: $185

A 10% discount is available for children under 18, students and seniors, and a 25% discount is available for Health Care Card holders and pensioners.

Medicare and private health insurance rebates may be available depending on your eligibility, referral and level of cover. Our administration team may also be able to provide an estimated quote; however, we recommend confirming your rebate directly with your private health insurer.

Yes. Our Dietitians can provide nutrition support for children experiencing fussy or selective eating.

We work with families to better understand the child’s current food intake, nutritional needs, food preferences and mealtime challenges, and provide practical strategies tailored to the child and family.

Yes. Our Dietitians can provide nutrition support for people taking GLP-1 medications, including support with meeting nutritional requirements, maintaining muscle mass and developing sustainable eating habits during weight loss and weight maintenance.

Medication prescribing and management remain with your prescribing doctor.

Our Psychologists can support people experiencing a range of mental health, emotional and behavioural concerns.

Psychology may help you better understand patterns in your thoughts, emotions and behaviours, develop practical coping strategies, work towards personal goals and make meaningful changes to support your overall health and wellbeing.

The areas supported may vary between practitioners. If you are unsure whether our Psychology service is appropriate for your needs, please contact our administration team before booking.

Our Psychology appointment fees are:

Initial Consultation – 60 minutes: $235
Follow-up Consultation – 60 minutes: $235

A 10% discount is available for children under 18, students and seniors, and a 25% discount is available for Health Care Card holders and pensioners.

Medicare and private health insurance rebates may be available depending on your eligibility, referral and level of cover. Our administration team may also be able to provide an estimated quote; however, we recommend confirming your rebate directly with your private health insurer.

No. You do not need a GP referral to book an appointment with a Psychologist at WLC Medical.

However, an eligible GP referral may allow you to claim a Medicare rebate for Psychology appointments. If you are unsure whether you are eligible, please speak with your GP or our administration team.

Your first Psychology appointment gives your Psychologist time to understand what has brought you to therapy, discuss your background, current concerns and goals, and begin developing an individualised therapy plan with you.

You will have the opportunity to ask questions and discuss what you would like to work towards. There is no pressure to share more than you feel comfortable discussing.

No. WLC Medical does not perform DEXA scans during pregnancy at any stage.

Although DEXA uses a very low dose of radiation, WLC Medical follows the ALARA (As Low As Reasonably Achievable) principle for radiation exposure.

If you are pregnant or think you may be pregnant, please let our team know before your appointment.

DEXA uses a very low dose of X-ray radiation compared with many other medical imaging procedures.

At WLC Medical, we follow the ALARA (As Low As Reasonably Achievable) principle to keep radiation exposure as low as reasonably achievable while obtaining the information required from your assessment.

If you have questions or concerns about radiation exposure, please speak with our team before your scan.

The recommended timing of repeat DEXA scans depends on the type of scan and why you are having it.

For a Total Body Composition DEXA scan, repeating the assessment every 3 to 6 months may be appropriate if you are actively making changes to your nutrition, exercise or lifestyle and want to monitor changes in muscle mass, body fat and overall body composition.

For a Bone Density DEXA scan, repeat testing is generally performed less frequently. The appropriate interval depends on factors such as your initial results, age, medical history, medications, fracture risk and whether you are undergoing treatment that may affect bone density. Your GP or treating healthcare provider can advise when repeat testing is appropriate for you.

Where possible, having follow-up scans performed on the same DEXA scanner can help provide more consistent comparisons over time.

No. You do not need a GP referral to book a Bone Density or Total Body Composition DEXA scan at WLC Medical.

We are also happy to accept referrals from GPs, specialists and other healthcare providers, including referrals addressed to another imaging provider.

If you have been referred, please bring your referral to your appointment if it has not already been provided to us. With your consent, we can also send a copy of your DEXA report to your GP or treating healthcare provider.

Our DEXA scan fees are:

Single DEXA Scan – $185 (30 minutes)
Includes either a Bone Density DEXA scan or Total Body Composition DEXA scan.

Bone Density + Total Body Composition DEXA Scans – $235 (30 minutes)
Includes both DEXA assessments during the same appointment.

Bone Density + Total Body Composition DEXA Scans with Allied Health Consultation – $285 (60 minutes)
Includes both DEXA assessments and additional consultation time with a Physiotherapist or Dietitian.

Stand-alone 30-minute DEXA appointments are not eligible for private health rebates. Private health rebates may be available for the eligible Allied Health consultation component of a 60-minute appointment, depending on your health fund and level of cover.

Our administration team may also be able to provide an estimated quote; however, we recommend confirming your rebate directly with your private health insurer.

Your initial DEXA results will be briefly discussed with you during your appointment, giving you an opportunity to ask questions and better understand your assessment.

Your comprehensive clinical report will be provided within 7 business days.

With your consent, we can also send a copy of your report to your GP or treating healthcare provider. If your scan relates to a medical condition or ongoing treatment, we recommend discussing your results with your GP or relevant healthcare provider in the context of your overall health and medical care.

The DEXA Sports Package is $295 and includes a Total Body Composition DEXA scan and ECAL Resting Metabolic Rate (RMR) testing during a 60-minute appointment with one of our Accredited Practising Dietitians.

Your ECAL results are available during your appointment, and your initial DEXA results will be briefly discussed with you. Your comprehensive DEXA report will be provided within 7 business days.

Private health rebates may be available for the eligible Dietitian consultation component of your appointment, depending on your health fund and level of cover. We recommend checking directly with your private health insurer to confirm your eligibility and expected rebate.

No. Despite the name, the DEXA Sports Package is not only for competitive athletes.

It may be suitable for recreational athletes and fitness enthusiasts, people managing their weight, people using GLP-1 medications or following significant weight loss, individuals focused on maintaining muscle mass and healthy ageing, people returning to training following injury or reduced activity, and people wanting to better understand their body composition and metabolism.

If you’re unsure whether the package is suitable for you, please contact our team before booking.

The DEXA Sports Package combines two assessments during one 60-minute appointment with an Accredited Practising Dietitian:

Total Body Composition DEXA Scan – provides detailed information about your lean muscle mass, fat mass, visceral fat, regional fat distribution and bone mineral content.

ECAL Resting Metabolic Rate (RMR) Testing – measures how much energy your body uses at rest and provides information about your body’s preferred fuel source at rest.

Together, these assessments provide a more detailed understanding of your body composition and metabolism than body weight or BMI alone.

The Health Insights Package may be suitable for people who want a more comprehensive understanding of their bone health, body composition and metabolism.

This may include people focused on healthy ageing, people experiencing changes in weight or body composition, those who have experienced significant weight loss or use GLP-1 medications, women approaching or after menopause, men over 50, and people with risk factors that may affect bone density.

It can also be useful if you simply want to establish an objective health baseline that can be monitored over time.

You do not need to be experiencing a health concern to book the Health Insights Package.

The Health Insights Package combines three assessments during one 60-minute appointment with an Accredited Practising Dietitian:

Bone Density DEXA Scan – measures Bone Mineral Density (BMD) and provides T-score and Z-score measurements to help identify areas of reduced bone density.

Total Body Composition DEXA Scan – provides detailed information about your muscle mass, body fat, visceral fat, fat distribution and bone mineral content.

ECAL Resting Metabolic Rate (RMR) Testing – measures how much energy your body uses at rest rather than relying on estimates or predictive equations.

Together, these assessments provide a comprehensive snapshot of your bone health, body composition and metabolism.

The Health Insights Package is $305 and includes a Bone Density DEXA scan, Total Body Composition DEXA scan and ECAL Resting Metabolic Rate (RMR) testing during a 60-minute appointment with one of our Accredited Practising Dietitians.

Your ECAL results are available during your appointment, and your initial DEXA results will be briefly discussed with you. Your comprehensive DEXA report will be provided within 7 business days.

Private health rebates may be available for the eligible Dietitian consultation component of your appointment, depending on your health fund and level of cover. We recommend checking directly with your private health insurer to confirm your eligibility and expected rebate.

To help obtain an accurate result, please:

• Fast for a minimum of 4 hours before your test. Water is permitted.
• Avoid exercise for at least 12 hours before your test.
• Avoid caffeine, smoking and nutritional supplements for at least 4 hours before your test.

Full preparation instructions will be provided before your appointment.

No. ECAL metabolism testing is not available as a stand-alone service at WLC Medical.

It is available as part of a Dietitian consultation and is included at no additional cost. The test is optional, and you can choose whether you would like to complete it during your appointment.

ECAL testing is also included as part of our DEXA Sports Package and Health Insights Package.

ECAL Resting Metabolic Rate (RMR) testing is a non-invasive assessment that provides information about how your body uses energy at rest.

The test measures your Resting Metabolic Rate (RMR) and provides information about how your body is using fat and carbohydrates for energy.

Rather than relying solely on predictive equations or estimates, ECAL provides objective information that your Dietitian can consider alongside your medical history, current eating habits, lifestyle and health goals.